Job Description

Job Description

Job Description

Job Overview
We are seeking an enthusiastic and dynamic Brand Ambassador/Customer Experience Specialist to represent our brand and engage with customers in various settings. The ideal candidate will have a passion for promoting products, excellent communication skills, and the ability to connect with diverse audiences. As a Brand Ambassador, you will play a crucial role in enhancing brand awareness and driving sales through effective product demonstrations and customer interactions.

About the Brand
This is not your traditional furniture retail job. We’re building a bold, modern retail experience — one where aesthetic meets personality and every customer interaction is part of the brand story. If you have an eye for design, a natural flair for conversation, and know how to sell a vibe as well as a product, we’d love to connect.

Key Responsibilities

• Greet and connect with every customer authentically — no sales scripts here.
• Guide customers through the full experience: product discovery, demos, and closing the sale.
• Deliver responsive customer service across phone, email, and in-person interactions.
• Engage with customers on social media platforms (e.g., Instagram DMs, comments).
• Use platforms like Shopify to manage orders, track inventory, and handle transactions.
• Maintain a polished, visually appealing showroom that reflects the brand.
• Collaborate closely with team members — everyone contributes across roles.
• Take ownership of showroom layout, cleanliness, merchandising, and product readiness.
• Support product photoshoots — styling, setup, and coordination.
• Create dynamic, on-brand content for social media featuring new arrivals, behind-the-scenes moments, and customer highlights.
• Manage the lifecycle of demo products — strategically rotate and liquidate as needed.
• Update floor layout and displays based on inventory, sales trends, and seasonal promotions.
• Assemble new products with care to ensure the space is always "showroom ready."
• Provide tailored service to B2B clients, including product expertise, quoting, and follow-ups.
• Use AI tools and automation to enhance customer experience and streamline tasks.
• Protect and elevate the store’s online presence — manage reviews and encourage feedback.

What You Bring

• 2+ years of experience in retail sales (furniture or home décor is a strong asset).
• Warm, confident, and design-conscious — you know your boucle from your velvet.
• Familiar with tools like Shopify, email systems, and phone platforms.
• Comfortable with tech — quick to learn and adapt to digital tools.
• Natural communicator with high energy and strong customer instincts.
• Independent and proactive — you take initiative and follow through.
• Content creation skills or interest in building brand presence on social.
• Ability to support both retail and B2B customers with professionalism.

Nice-to-Haves

• Interior design or visual merchandising background.
• Ability to multitask effectively in high-traffic situations.
• Sales style rooted in storytelling and lifestyle alignment.
• French language skills (bilingualism is a plus).

Why This Role Is Different

• Join from day one and help shape a brand-new showroom experience.
• Work with a team that values personality, creativity, and hustle.
• No corporate layers — your voice and ideas matter.
• Real growth potential — top performers may be offered a permanent role after 9–12 months.
• Paid training and evolving perks as the business scales.

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