Job Description

Job Details Job Location : A Advanced Services - AUBURN, WA Position Type : Full Time Education Level : None Salary Range : $28.00 - $33.00 Hourly Travel Percentage : Occassional Job Shift : Day Job Category : Customer Service Description Inbound Customer Service Representative Pay: $28.00 - $33.00 per hour Job Type: Full Time Job Overview We are seeking a dedicated and enthusiastic Inbound Customer Service Representative to join our team. This role is essential in providing exceptional service to our customers by addressing inquiries, resolving issues, and ensuring a positive experience. The ideal candidate will possess strong communication skills and the ability to analyze customer needs effectively. Qualified candidates should have extensive experience in service-oriented businesses (Septic, Sewer, Plumbing, HVAC Industry). Our ideal candidate must be a self-starter who interacts well with both customers and co-workers every day, is positive-minded, reliable, honest, customer-centric, enjoys the challenges of the service industry, and is passionate about providing the best experience for our customers in every interaction. Duties Respond promptly to inbound customer inquiries via phone, email, or chat. Possess broad industry knowledge for addressing various issues with our products and services. Utilize phone etiquette to maintain professionalism while assisting customers. Analyze customer requests and provide accurate information or solutions. Type and document customer interactions in our database for record-keeping. Perform data entry tasks efficiently to ensure all customer information is up to date. Meet service response time goals Meets close rate goals daily Engage in outbound calling when necessary to follow up on customer issues or feedback. Communicate effectively with customers, demonstrating empathy and understanding. Assist in sales efforts by promoting relevant products or services during interactions. Multilingual candidates are encouraged to apply, as this will enhance our service capabilities. Requirements 5+ Years of Relevant Experience in a fast-paced, high-volume call center in the following industries: Septic, Sewer, Plumbing, HVAC, or Similar 5+ Years of Relevant Experience in the Septic, Sewer, Plumbing, and/or HVAC Industry Experience utilizing a computer-based dispatch program (Service Titan experience is highly preferred) Strong phone etiquette and communication skills are essential. Ability to analyze situations and provide effective solutions quickly. Proficient typing skills for data entry tasks. Familiarity with sales techniques is advantageous. Must be detail-oriented and able to manage multiple tasks simultaneously. Well organized Detail oriented Strong Multi-tasking skills Self-motivated - not always under direct supervision Be able to work independently and within a team Strong work ethic without the need to be fully supervised Team player Proven ability to provide exceptional world-class customer service Above average written and oral communication skills to interact with customers, vendors, and internal team members Must be willing to work a rotating on-call shift after our training period Preferred Service Titan Experience Tasks Receive incoming calls & make outbound calls Provide sales support and accurate product and service information Successfully book service calls Complete data entry via dispatch system Service Titan Accurate data entry of service calls and related information Accurately determine charges for services requested, collect deposits or payments, or arrange for billing Perform other duties as needed which may include cross-training in related positions Benefits Package Includes: Company Paid Medical for Employees ($20.00 bi-weekly employee contribution) Dental Insurance – Supplemental Available (After 3 months) Vision Insurance – Supplemental Available (After 3 months) Company Paid $25,000 Life Insurance Supplemental Life Insurance – Principal + Colonial 401K - 4% Company Match Paid Sick Leave Paid Time Off (PTO) Plans Supplemental Aflac Insurance Pet Insurance – Supplemental Available through United Healthcare Aflac Supplemental Insurance (Short- & Long-Term Disability, Critical Illness, Accident, etc.) Professional Development Opportunities Retirement Plan Referral Bonus Program Employee Discount Program 6 Paid Holidays (After 6 months of employment) As a token of our gratitude, Veterans and Active Military Members Receive Veterans Day as an Additional Paid Holiday (After 6 months of employment) Why Work with Us? Join a company that values and supports its employees. Directly impact the employee experience and company culture. Competitive wage ( $28.00– $33.00 per hour ). Full-time schedule (40 hours per week). Opportunities for professional growth and development. Join us in delivering outstanding customer service and making a difference in our customers' experiences! Location: Auburn, WA To Apply: Visit us at aadvancedservices.com/jobs to apply or visit our website to learn more about us. Qualifications Minimum Requirements Service Titan: 1 year OR Home Service Industry Experience: Septic, Sewer, Plumbing, and/or HVAC Industry:1 year Dispatching or Customer Service Experience: 1 year #J-18808-Ljbffr Jobleads-US

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