Cardholder Services is an exciting part of Core Products that is responsible for developing and scaling products that are a critical part of Mastercard’s Customer Value Proposition and drive both revenue and differentiation for the Company. The incumbent will play an important role in delivering on our growth vision by managing and supporting North American optional benefits and insurances. Additionally, this team member will manage revenue targets, forecasts and quarterly purchase orders to ensure we are delivering on revenue targets. Responsibilities include partnering with internal stakeholders and service providers to create differentiation for customers, positive experiences for consumers; and thus driving GDV growth of Product, supporting new and increased issuance and driving growth of cardholder services businesses within the NAM region. Supports management of travel & lifestyle benefits (i.e. airport lounges, concierge, priceless benefits portal, benefit pass, call center) and insurances. Responsible for strategic and financial planning efforts and partners on operational efforts to ensure positive regional cardholder services P&L. This includes revenue tracking, pipeline management and revenue forecasting. Collaborates with finance and services partners to run quarterly purchase order process. Supports commercialization of key benefits and insurances. Education/Experience: Bachelor’s degree in business or equivalent work experience. Some advanced education desirable. Experience in product management, loyalty and/or financial planning in financial services and/or carded payments industry preferred. Skills and Abilities: Detail-oriented, with ability to closely monitor product performance and projections. Excellent project management skills, with ability to manage multiple priorities in parallel. Ability to interact and coordinate effectively with internal and external business partners. Self-motivated with a proven track record of delivering success while operating within a team environment. Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.
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