Job Description

Job Description

Job Description

Rapid Die Cut is seeking a dynamic and customer-focused Inbound Sales Representative to manage incoming inquiries and convert quotes into sales. The ideal candidate will handle a variety of tasks, from managing lead times to customer engagement and follow-ups. You will work closely with internal teams, including engineers, to ensure customer satisfaction while maximizing sales opportunities.

Key Responsibilities:

Sales:

• Reach monthly individual sales quota/goals to support the company’s growth objectives.
• Address inbound sales questions via phone, email, or chat, offering solutions tailored to customer needs.
• Leverage internal engineers and departments to resolve technical issues or complex requests, ensuring a seamless customer experience.
• Make outbound calls to follow up on quotes and orders, aiming to close sales and build ongoing partnerships.
• Request referrals and identify new leads with future projects.
• Sales presentations to showcase our value, gain knowledge of customers priorities, and align with the customers needs.

Sales Pipeline Management:

• Maintain detailed progress of current and future projects in the CRM sales pipeline. 
• Call on inbound quote requests, pushing quotes through the sales funnel to convert them into orders.
• Adjust quotes as needed, collaborating with internal teams to ensure accuracy and feasibility.

Inbound Requests Management:

• Funnel incoming online and phone requests to the appropriate departments, ensuring each inquiry is addressed promptly.
• Handle inbound customer chat inquiries, answering questions and providing guidance on product offerings and services.

Customer Engagement & Follow-Up:

• Engage with customers after order receipt to ensure satisfaction and maintain strong relationships.

Skills & Qualifications:

• Sales Experience:
  2+ years of experience in sales, preferably in a manufacturing, B2B, or technical environment.
• Excellent Communication Skills:
  Strong verbal and written communication skills, with the ability to engage professionally with customers and internal teams.
• Detail-Oriented:
  Demonstrated ability to accurately process orders, handle multiple customer inquiries, and manage complex information.
• Customer-Centric Approach:
  Ability to prioritize customer satisfaction, build relationships, and anticipate customer needs to drive sales.
• Organizational Skills:
  Ability to manage multiple tasks, follow up on inquiries and quotes, and meet deadlines in a fast-paced environment.
• Technical Aptitude:
  Comfortable using CRM systems, order entry platforms, and communication tools. Basic knowledge of the manufacturing industry is a plus.

What We Offer:

• Competitive base salary with performance-based incentives
• Comprehensive health benefits
• Ongoing professional development and training
• Collaborative work environment with cross-functional team support

This role offers the opportunity to engage directly with customers, collaborate with internal teams, and make a meaningful impact on the sales process at Rapid Die Cut. If you're passionate about closing deals, we'd love to hear from you!

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