Job Description

Systems Administrator I

Bachem is a leading, innovation-driven company specializing in the development and manufacture of peptides and oligonucleotides. With over 50 years of experience and expertise Bachem provides products for research, clinical development and commercial application to pharmaceutical and biotechnology companies worldwide and offers a comprehensive range of services. Bachem operates internationally with headquarters in Switzerland and locations in Europe, the US and Asia. The company is listed on the SIX Swiss Exchange. For further information, see www.bachem.com.

A brief overview

The Systems Administrator I installs, configures and maintains operating systems, workstations and servers, schedules and performs software installations and upgrades to operating systems and layered software packages, and monitors the Help Desk queue (phone, voicemail, e-mail and ticketing system) for support requests.

What you will do

• Investigate, troubleshoot and resolve computer issues including hardware, software applications, basic networking, printers, etc.
• Serve as point of contact throughout the lifecycle of a ticket; including research and communication of status to users
• Work with IT to resolve/escalate problems
• Provide basic support for software, hardware, peripherals, and network access
• Research various problems to provide appropriate responses to end users, ability to perform basic troubleshooting and assist users through simple procedures
• Monitor Helpdesk queue (phone, voicemail, e-mail and ticketing system) for support requests
• Provide basic administration of accounts and passwords
• Contribute to the knowledgebase
• Enforce and ensure group wide server workplace hardware standards, operating system and software standards are met as defined by Global IT and best practices
• Assistance in implementation and support of global IT infrastructure
• Coordinating with vendors and 3rd parties in respect to service delivery
• Ensure adequate level of GMP CFR Part 11 compliance as per organization guidelines
• Ensure help desk quality standards and availability as per Global IT
• Ensures a positive safety culture is sustained
• Ensure safety and environmental policies are followed in order to protect the health and safety of employees, visitors, contractors and the community
• Document and analyze information
• Manage data backup

Qualifications

• College degree in information technology or a technical major in engineering or computer science
• 1-5 years’ experience in systems administration or a technical Help Desk role, preferably in a multi-site environment
• Excellent written and oral communication skills
• Excellent computer knowledge, including Microsoft Word, Excel, and PowerPoint
• Ability to effectively organize, multitask, and work in a fast-paced, deadline driven work environment
• Ability to communicate in a proactive and solution-focused manner, including keeping management aware of potential issues
• Detail oriented with the ability to troubleshoot and resolve technical and analytical problems
• Ability to work independently and manage one’s time
• Communicate effectively and ability to function well in a team environment

Base Hourly Range: $32.66 - $44.90

Placement of new hires in these wage ranges is based on several factors including education, skill sets, experience, and training.

Total Rewards

We offer all Team Members a total rewards package including competitive pay, annual performance bonus, a generous benefit package with comprehensive Medical/Dental/Vision coverage, 401(k) plan with employer contribution, and paid vacation, personal and sick days.

 Corporate Social Responsibility

Bachem takes responsibility for future generations by a careful handling of resources and avoiding environmental risks. We continually improve our ecological performance and develop and implement new approaches for enhancing employees’ environmental awareness.  EcoVadis has awarded Bachem Gold Medal status in their assessment of Bachem.

Bachem Americas is an Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status

Bachem Americas is an Equal Opportunity Employer 

As an equal opportunity employer, we celebrate the diversity of our team and are committed to building an inclusive workplace where individuals are hired and advanced based on merit, skills, and qualifications. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or other legally protected status.

Please note: unsolicited resumes from recruitment agencies will not be considered.

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