Job Description

Global Security Operations Center Manager

Allied Universal North America's leading security and facility services company offers rewarding careers that provide you a sense of purpose. While working in a dynamic welcoming and collaborative workplace you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve. We offer comprehensive benefits for most full-time positions including medical dental and vision coverage life insurance a retirement plan employee assistance programs company discounts perks and more.

Job Description

Allied Universal is hiring a Global Security Operations Center (GSOC) Manager. The Global Security Operations Center (GSOC) Manager maintains full accountability for the GSOC and its personnel systems and procedures to ensure effective and timely response to alarms calls of distress incidents and other activities.

Responsibilities:

• Serve as the liaison between the GSOC Contract Security Management and Global Security Management
• Develop and direct the functions processes and operations of the GSOC and ensures policies procedures and objectives align with client goals
• Perform analysis planning and provide direction to ensure that the GSOC is delivering maximum value to the business
• Develop implement and document scheduled and ad hoc training exercises to ensure effective performance of the personnel assigned to the GSOC
• Develop GSOC functionality and assist in identifying new technologies and upgrades for existing systems
• Receive and respond to emergency and non-emergency calls from employees outside vendors law enforcement and the security field force via telephone automated alarm monitoring radio systems Skype and other systems
• Motivates coaches and provides leadership to the GSOC staff to develop direct reports
• Manage administer and work within software programs used to support operational processes such as travel security emergency notification global incidents etc.
• Provides feedback to both client and contract security management to mitigate failures and improve performance
• Serve as a point of escalation for any inter-company customer service issues related to the GSOC operations
• Perform on-call duty (includes after-hours weekends holidays) to take appropriate action on staff questions and issues
• Develop and monitor intelligence sources to identify potential threats or incidents which may target the client
• Develop and monitor key performance indicators determine gaps in performance metrics and recommend/execute change management techniques for efficiency/quality improvements
• Perform supervisory/managerial responsibilities
• Ensure adequate/skilled staffing; select employees
• Establish performance goals and priorities and perform performance appraisals
• Create and deliver security presentations reports and participate in required meetings
• Perform other duties as assigned by the Contract Security Account Manager or Global Security Management

Qualifications (Must Have):

• High school diploma or equivalent
• Minimum of two (2) years of supervisory/management experience
• Minimum of one (1) year of working in a Security Operations Center or closely related operation
• Work history to include each the following:
• Ability to prioritize workload based on urgency; able to delegate tasks and communicate to a range of audiences
• Demonstrated analytic and critical thinking skills
• Demonstrated ability to ensure compliance monitoring of assets and making rapid notifications
• Demonstration of strong computer skills
• Excellent oral and written communication skills
• Excellent analytical and problem-solving skills
• Superior customer service skills
• Ability to coach mentor and motivate direct reports
• Active listening skills
• Ability to assess and evaluate situations effectively
• Attention to detail
• Proficient computer skills to include Microsoft Office (Word Excel PowerPoint) and ability to quickly learn multiple computer software programs
• Ability to research investigate and compile information
• Planning and organizing skills
• Ability to mediate conflict with tact diplomacy
• Ability to critically think and conduct analyses in a dynamic environment; able to adapt to changing priorities

Preferred Qualifications (Nice to Have):

• Prior experience supervising or managing a Security Operations Center Security Communications Center security/alarm monitoring center or other closely related call center environment
• Military experience
• College degree in management criminal justice or related field of study
• Prior Payroll 24 hour Scheduling fast paced environment experience

Benefits:

• Medical dental vision basic life AD&D and disability insurance
• Enrollment in our company's 401 (k) or Supplemental Income Plan subject to eligibility requirements
• Eight paid holidays annually five sick days and four personal day
• Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.

Annual Salary - $64,350

Closing

Allied Universal is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity age color religion sex sexual orientation gender identity national origin genetic information disability protected veteran status or relationship/association with a protected veteran or any other basis or characteristic protected by law. For more information:

If you have any questions regarding Equal Employment Opportunity have difficulty using the online system and require an alternate method to apply or require an accommodation at any time during the recruitment and/or employment process please contact our local Human Resources department. To find an office near you please visit:

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